We have recently had an error which caused memberships to not apply to accounts, even if a payment was taken from your account. We have now resolved this, however, there are some instances where users are still being affected by this and their account still shows as free.
If this is the case for you, please return to the email and reply to us with the transaction ID of your most recent payment and the username of your account affected. We will ensure this is resolved for you as a matter of priority.
If this has not answered your query, and you need a customer support agent to reply to you, please return to our email and reply with your question. If you do not reply, your query will be considered resolved and the ticket raised will be closed with no response.