FAQs

Guides and more!

The ClickASnap Community

Our community guidelines are here to help and guide you, as you become a member of the ClickASnap community. Make sure to read these, as well as watch our welcome video!

ClickASnap has a Zero Tolerance policy. This means that should you breach any of our community guidelines or terms of service, we reserve the right to ban and/or delete your account with us, immediately and without any final warning or refund of payment.

Tips and Tutorials

Our YouTube channel offers a variety of tutorials, tips and tricks. Watch our videos to learn how to get the most out of your ClickASnap profile! 

We have this blog, a forum and our Facebook group! You can interact with other ClickASnap members and get chatting about all things ClickASnap, photography and more!

When interacting with our community, you are being held to our community guidelines. Remember, it costs nothing to be kind!

My ClickASnap account - General FAQ's

If after checking your junk/spam folder, you still can not find any emails from us, please contact our customer support team and let them know. They can help activate your account!

If an image has been removed from your profile it could be one of two reason. 

  1. It is in breach of our community guidelines.
  2. It included a blacklisted word in the file name. 

If you think that your image was removed in error, contact our customer support team.

To have your ClickASnap account verified you must meet the following requirements:

  1. You must be a Pro-Seller member
  2. Have a business (relative to photography) which is linked from your ClickASnap profile, or
  3. Sell or post your photos on another website 

If you meet these requirements, get in touch with our customer support team. Someone will review your request and get back to you. 

Our innovative and patented Watermark-less Image Protection Technology helps protect your photos from theft online.

This works by blocking anyone on a desktop from print screening your photos. The image page also blurs when someone clicks off of it onto another program or web browser.

You images are also protected with right-click prevention. All of these features mean we’re providing you with far more protection that any other image sharing platform out there!

Your monthly subscription payment will be taken automatically every month, from the card or PayPal account used to set it up.

By subscribing to one of our monthly memberships you are authorising this payment to be taken. You can cancel your monthly membership at any time and your monthly payments will stop.

Your annual subscription payment will be taken automatically every year, from the card or PayPal account used to set it up.

By subscribing to one of our annual memberships you are authorising this payment to be taken. You can cancel your annual membership at any time and your annual payments will stop.

If you have made a payment for a membership level, which is not showing on your account. Please get in touch with us right away.

The ClickASnap Shop Feature

You must have a Seller or Pro membership in order to sell your photos as products.

Log into your ClickASnap account and visit your ‘Products’ page. Here you can add, edit and delete products. Select ‘add product’ and follow the steps provided to add a product to your shop.

We take 0% commission on any and all products sold through ClickASnap. 

4-7% is deducted to cover transaction fees.

ClickASnap handles all the printing and shipping for you.

We are also able to accommodate for international shipping on all products. Shipping costs are calculated at checkout for the buyer.

ClickASnap is a UK based company and handles all payments for products, in GBP. Your shop will convert to the currency of the buyer’s country during the checkout process.

When withdrawing your money earned by sales, it will convert into your currency when paid into your account. Please take exchange rates into consideration when purchasing or pricing any products.

You will be notified when someone buys one of your available products. Visit your ‘Orders & purchases’ page. You will be able to withdraw money made from your shop into your PayPal account. If you do not have a PayPal account, we will not be able to make  any payments to you.

Membership Upgrades, Downgrades, Cancellations and Refunds

Please read our refund policy in full, prior to making any payments.

If you believe you are entitled to a refund, please contact our customer support team to request one.

To upgrade, log in to your ClickASnap account and visit your account settings. Here you will see your current membership level and will be given the option to manage your subscription. 

Any upgrades will come into effect immediately, so please note that when upgrading an annual subscription, you will need to purchase your upgrade on annual basis also in order to be charged the correct amount.

To downgrade, log in to your ClickASnap account and visit your account settings. Here you will see your current membership level and will be given the option to manage your subscription. 

When downgrading, you will be moved onto your new membership immediately and charged the full amount. You will not be refunded the remaining days of your previous membership level.

To cancel your membership, visit your account settings. Here your current membership level will be shown. Select this and ‘subscribe’ to our free membership level. This will cancel any subscription currently on your account 

Please note that pro-rota refunds will not be considered when downgrading mid-term, as you will continue benefiting from your membership until your paid-up-to date.

We are sorry to see you go! In order to delete your account you need only to log in, visit your account settings. Here it gives you the option to delete your account.

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