FAQs

Guides and more!

The ClickASnap Community

Welcome! Our community guidelines are here to help and guide you, as you become one a member of the ClickASnap community! Make sure to read these as well as check out our YouTube for tips and tutorials.

ClickASnap has a Zero Tolerance policy. This means that should you breach any of our community guidelines, or our terms of service, we reserve the right to ban and/or delete your account with us, immediately and without any final warning or refund of payment.

Tips and Tutorials

Our YouTube channel offers a variety of tutorials, tips and tricks. Watch our videos to learn how to get the most out of your ClickASnap profile! 

We have this blog, a forum and our Facebook group! You can interact with other ClickASnap members and get chatting about all things ClickASnap, photography and more!

When interacting with our community, you are being held to our community guidelines. Remember, it costs nothing to be kind!

My ClickASnap account - General FAQ's

ClickASnap is unavailable in the countries of India, Pakistan and Egypt.

We apologise for any frustration this causes. You will only be able to access our website if you reside outside one of these countries.

To have your ClickASnap account verified you must meet the following requirements:

  1. You must have held a  Pro membership for a minimum of 6 months
  2. Have a business (related to photography) which is linked from your ClickASnap profile, or;
  3. Sell or post your photos on another website 

 

If you meet these requirements, get in touch with our customer support team. Someone will review your request and get back to you. 

Yes, your monthly subscription payment will be taken automatically every month, from the card or PayPal account used to set it up.

We remind you of this when you’re subscribing to your membership with us, to make sure you’re fully informed before making any payment. 

You can stop your monthly payment whenever you want. Check out the ‘Membership Upgrades, Downgrades, Cancellations and Refunds’ FAQ’s to find out how.

Yes, your annual subscription payment will be taken automatically every year, from the card or PayPal account used to set it up.

We remind you of this when you’re subscribing to your membership with us, to make sure you’re fully informed before making any payment. 

You can stop your annual payment whenever you want. Check out the ‘Membership Upgrades, Downgrades, Cancellations and Refunds’ FAQ’s to find out how.

If you have made a payment for a membership and it is not showing on your account, please get in touch with us right away.

We’ll make sure to resolve any issues you may be experiencing!

If an image has been removed from your profile it may be because of the following:

  1. It is in breach of our community guidelines.
  2. It included an inappropriate word in the file name. 

 

If you think that your image should not have been taken down, please get in touch with us to let us which image was removed and why you think this was a mistake. 

Yes! We believe all kinds of creators should have a space to share their work. As long as the content you share is your own, and if it falls in line with our community guidelines, then we welcome it! 

To understand how it works with our Paid Per View benefit, check out our ‘how does the Paid Per View benefit work?’ FAQ’s.

ClickASnap Shops

I’m selling!

Yes! ClickASnap shops powered by Merchr are available to our Seller and our Pro users.

If you’re not subscribed to either of those membership levels, upgrade via your account settings to access ClickASnap shops.

Nothing at all. We will handle printing, packing and delivery.

When you’re logged into your shop, all your sales will be listed under your ‘orders’.

Products that you publish to your store can take up to 10 minutes to appear.

You can check the status of all the products you’ve created on the ‘My Products’ page.

If your order still says ‘queued’ then it’s waiting to be pushed onto your store, so check back again later. 

If it is taking longer than expected, we suggest visiting your shop front (you can find a link for this under ‘stores’) and refreshing your browser. 

We do not currently allow our members to add a logo or a new colour scheme to their shop.

This is because we are currently working on blending your ClickASnap shop into your ClickASnap profile. Your profile will be the place to personalise and add any brand details you wish to!

To create products, you can customise them individually or create a design, to then apply across multiple products at once. 

To create a design select ‘designs’ on your main menu and get creating! 

There are two reasons this might be!

  1. If you are looking at your product list within your Seller hub, this will show in the currency of our suppliers. When you publish your product, the cost will be converted in line with current exchange rates.
  2. If your published products are not showing in your selected currency, this is because we cannot display every currency on your shopfront. However, the cost will be converted to your set currency at the point of purchase. 

I’m buying!

The best thing to do is to get in touch with us here with the order details, details of the fault and any supporting information (such as a picture of any damage). We’ll make sure we get this resolved for you.

Due to the high quality and speedy order processing that Merchr offers using their print-on-demand model, we are unable to offer cancellations of any orders that have been made.

Please make sure you are 100% happy with your product before you finalise your purchase!

Membership Upgrades, Downgrades, Cancellations and Refunds

Please read our refund policy in full, prior to making any payments.

If, after reading our refund policy, you think you are entitled to a refund of your payment please get in touch with us. One of our customer support agents will be happy to discuss this with you and offer advice on your rights to a refund.

To upgrade, log in to your ClickASnap account and visit your account settings. Here you will see your current membership level and will be given the option to change your plan. 

Any upgrades will come into effect immediately, so please note that when upgrading an annual subscription, you will need to purchase your upgrade on an annual basis also, in order to be charged the correct amount. 

(Please note: changing from an annual subscription to a monthly one, is considered a downgrade.)

To downgrade, log in to your ClickASnap account and visit your account settings. Here you will see your current membership level and will be given the option to change your plan. 

When downgrading, you will be moved onto your new membership immediately and charged the full amount. You will not be refunded the remaining days of your previous membership level.

We’re sorry to hear you would like to cancel your membership! To stop your subscription payments follow these steps:

  • Log into your ClickASnap profile 
    Go to your account settings

  • Select the ‘Change plan’ button which will show under your current plan

  • Select the ‘continue’ button which shows under the feature lists 

  • You will be taken to a screen confirming your newly selected plan is ‘Free’ and your current memberships expiration date will be confirmed for you. 

  • Select the ‘confirm’ button to finalise your downgrade to our Free membership level.

Please note that pro-rota refunds will not be considered when downgrading mid-term, as you will continue benefiting from your membership until your paid-up-to date.

We are sorry to see you go! In order to delete your account please get in touch.

Get in Touch